Terms & Conditions

Last Updated: 22/11/2025

Welcome to GungunFashion.com (“Website,” “We,” “Us,” “Gungun Fashion”). By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all users of the website, including visitors, buyers, merchants, customers, and content contributors.

Please read these Terms & Conditions carefully before using our website. If you do not agree to any part of these terms, you may not access the website or use any of our services.

1. Company Information

Business Name: Gungun Fashion
Website: www.gungunfashion.com
Email: gungunfashion1@gmail.com
Phone: 9734380434
Address: PUSPANEER APARTMENT, 8/1/15 ARABINDA SARANI, PO+PS-DUMDUM, KOLKATA-700028

These Terms & Conditions govern all interactions with our platform and services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or accessing under the supervision of a parent or legal guardian.

  • You are legally capable of entering a binding contract.

  • You will use the website only for lawful purposes.

If you are below 18, all purchases must be made under parental supervision.

3. Use of Website

You may use the website only for:

  • Browsing fashion products

  • Placing orders

  • Accessing customer support

  • Learning about our services

You must not use the website for:

  • Fraudulent activities

  • Spreading malicious software

  • Copying website content

  • Misusing images, designs, or product information

  • Personal financial gain by duplicating or reselling our content without permission

Any violation may result in legal action and permanent ban from our services.

4. Product Information & Descriptions

We ensure accurate product descriptions, pricing, colors, and details. However:

  • Actual colors may vary due to lighting and device display.

  • Measurements are approximate and may vary slightly.

  • Product images displayed are for illustration; actual product may have minor variations due to batch differences.

Gungun Fashion does not guarantee that all product descriptions and content are 100% error-free. We reserve the right to correct inaccuracies without prior notice.

5. Pricing & Payment

5.1 Product Prices

  • All product prices are listed in Indian Rupees (INR).

  • Prices may change anytime due to demand, stock, or promotional offers.

  • Final pricing displayed at checkout is the amount payable.

5.2 Payment Methods

We accept:

  • Prepaid (UPI, Net Banking, Debit/Credit Card, Wallets)

  • Cash on Delivery (COD) — available on select products/locations

5.3 Payment Verification

For security, Gungun Fashion may:

  • Delay shipment until verification is completed

  • Cancel suspicious orders

  • Call customers for authentication

Failure to verify may result in order cancellation.

6. Order Process

Placing an order on GungunFashion.com involves:

  1. Selecting the product

  2. Adding it to the cart

  3. Providing accurate shipping details

  4. Completing payment (COD/prepaid)

  5. Receiving confirmation email/SMS

We reserve the right to cancel orders due to:

  • Incorrect address

  • Product unavailability

  • Payment failure

  • Fraudulent activity

You will be notified through email or phone in such cases.

7. Shipping & Delivery

7.1 Shipping Time

We ship orders within 1–3 business days after confirmation. Delivery time varies by location:

  • Metro cities: 3–6 days

  • Other cities: 4–9 days

  • Remote areas: 7–12 days

Delays may occur due to logistical issues, weather, strikes, or courier limitations.

7.2 Delivery Charges

  • Shipping charges may apply depending on product, location, and promotions.

  • COD charges may be added for cash-on-delivery orders.

7.3 Incorrect Address

If the delivery fails due to an incorrect address or unavailability of the customer, the order may be returned to us. Redelivery charges will apply.

8. Return, Replacement & Refund Policy

By placing an order, you agree to our Return/Refund Policy, which includes:

8.1 Return Conditions

Returns are accepted only if:

  • Wrong product received

  • Damaged product

  • Defective product

  • Size mismatch (if allowed for that product category)

The product must be:

  • Unused

  • Unwashed

  • In original packaging

  • With all tags intact

8.2 Non-Returnable Items

Certain products cannot be returned due to hygiene and safety:

  • Innerwear

  • Beauty items

  • Clearance sale items

  • Customized items

  • Accessories unless damaged or defective

8.3 Refund Method

Refund depends on payment method:

  • Prepaid orders → Refund to original mode

  • COD orders → Bank/UPI refund

Refund process takes 3–7 business days after approval.

9. Cancellation Policy

9.1 Customer Cancellation

You may cancel the order before it is shipped. Once shipped, the order cannot be cancelled.

9.2 Seller Cancellation

We may cancel an order due to:

  • Product shortage

  • Technical error

  • Invalid address

  • Pricing mistake

  • Fraudulent activity

A full refund (if any payment made) will be issued.

10. Intellectual Property Rights

All content on GungunFashion.com is owned by or licensed to Gungun Fashion, including:

  • Designs

  • Photographs

  • Logos

  • Website layout

  • Text content

  • Product descriptions

  • Graphics and banners

Users may not reproduce, copy, modify, or redistribute any content without written permission from us.

Legal actions may be taken against unauthorized use.

11. User Accounts & Responsibilities

When creating an account:

  • You must provide accurate information.

  • You are responsible for maintaining confidentiality of your login credentials.

  • You agree to notify us immediately in case of unauthorized access.

  • You must not share your account with others.

We reserve the right to delete or suspend accounts for misuse.

12. Third-Party Services

We may use third-party partners for:

  • Payment processing

  • Logistics

  • SMS/Email communication

  • Analytics

We are not responsible for errors, delays, or issues caused by third-party platforms.

13. Limitation of Liability

Gungun Fashion will not be held liable for:

  • Any indirect or consequential loss

  • Delay in delivery

  • Loss due to technical errors

  • Misuse of your account

  • Issues caused by courier companies

Our responsibility is limited to correcting errors and fulfilling product delivery or refund wherever applicable.

14. Indemnification

You agree to indemnify Gungun Fashion, its employees, partners, and affiliates from:

  • Any claim arising from your use of the website

  • Violation of Terms & Conditions

  • Misuse of product or content

15. Privacy & Data Protection

We value your privacy. All personal information collected is used strictly for:

  • Order processing

  • Delivery

  • Communication

  • Customer support

We do not sell or share information with unauthorized third parties.
Please review our Privacy Policy for detailed information.

16. Force Majeure

We are not responsible for failure or delay in performance due to:

  • Natural disasters

  • Political unrest

  • Floods or fire

  • Lockdowns

  • Courier strikes

  • Government restrictions

In such situations, deliveries may be delayed.

17. Changes to Terms & Conditions

Gungun Fashion reserves the right to modify these terms anytime.
Changes will take effect immediately once posted on the website.

Continued use of the website means you accept the updated terms.

18. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes will be resolved within the jurisdiction of Kolkata, West Bengal courts.

19. Contact Information

For queries or support:

Gungun Fashion
📍 PUSPANEER APARTMENT, 8/1/15 ARABINDA SARANI, PO+PS-DUMDUM, KOLKATA-700028
📧 Email: gungunfashion1@gmail.com
📞 Phone: 9734380434

We aim to respond within 24–48 hours.